The origins and development of records and information management -- Building an information governance program on a solid RIM foundation -- Records and information creation/capture, classification, and file plan development -- Records retention strategies: inventory, appraisal, retention, and disposition -- Records and information access, storage, and retrieval -- Electronic records and electronic records management systems -- Emerging technologies and records management -- Vital records, disaster preparedness and recovery, and business continuity -- Monitoring, auditing, and risk management -- Inactive records management, archives, and long-term preservation -- Records management education and training -- From records management to information governance: an evolution.